FAQ

Q: What if my item arrives damaged or there are missing parts?
A: In the rare event an item arrives damaged or there are missing parts you can simply contact us and we will resolve the issue immediately. It's that simple.

Q: Where does this item ship from?
A: The item location in this listing may or may not be the actual ship from location. We have automated shipping warehouses nationwide that are centrally located in each region. Therefore the shipping location varies depending on your location and availability. You may contact us anytime for further assistance. Please include your shipping zip code and item number.

Q: If I am buying multiple items will they all arrive at the same time?
A: Yes and No. Depending on which items you buy shipments may come from different locations. 

Q: How long will it take for me to receive my item?
A While transit times do vary 90% of orders are delivered within 5 business days. There will at times be unexpected delays on the part of the freight/shipment carrier. Holiday Shipping times may be longer. For large items (TV's, Appliances, Entertainment Centers) average transit time is 4-7 business days.

Q: Do the items you sell come with a grey or back market warranty?
A: No. Home Buys Plus is an authorized online retailer for every product we carry. Therefore all new items will come with a full manufacturer's warranty. This is the exact same warranty you would receive from your local retail store.

Q: Do you charge state sales tax?
A: Yes. However we only charge state sales tax for orders shipped to the state of Florida and Indiana.

Q: Can I return my item?
A: Yes. Please read over our return policies.